Contacting Steps4Miles helps you resolve questions about the app and your user account. You can use the form to select a topic and describe your enquiry in your own words. Whether it concerns recorded steps, confirming your activity, StepCoins or how a league works, a specific description makes it clear where you need support. Enquiries about partnerships and collaboration are also welcome here.

First, choose the area that best matches your question. Then describe what you want to achieve, which step you have already tried and what is displayed instead. If your question concerns a particular display, the date and approximate time can be helpful. If an error message appears, include its exact wording if possible. This makes your enquiry easier to understand without having to guess important details.

For questions about your step count, it helps to distinguish between recording in Apple Health and confirmation in Steps4Miles. Check where a number is missing or looks different. You can find general information about managing data sources in the official Apple Health guide. You can then describe questions about the display or processing within Steps4Miles specifically in the contact form.

If your enquiry concerns StepCoins, a League or a team challenge, please name the relevant area and the period your question relates to. Your Steps4Miles username is optional in the form. It can help us understand the context of your message. However, do not share passwords, verification codes or unnecessary personal details. A clear description of the situation is more helpful for an initial enquiry than a large collection of sensitive details.

Before submitting, check your email address and read through your message again. The team can use this address to reply to your enquiry. If you have several unrelated questions, arrange them in short paragraphs. This makes them easier to identify and helps ensure every point is considered. You do not need technical terminology: simply describe what you see and what you need help with.

Many basic processes are already explained. For a quick overview of steps, rewards, leagues and account features, visit our frequently asked questions about Steps4Miles.