Forgot password is the right place to go if you can no longer sign in to Steps4Miles with your existing password. Enter your username or the email address associated with your account in the form. If a matching account exists, you will receive a reset message. Read the instructions in the form and the subsequent email carefully before taking further steps.

Check your entry for typing errors. For an email address, the spelling before the @ symbol and the correct ending are particularly important. If you use several addresses, consider which one you used when registering. Your username may be an alternative if you still know it. You do not need a new account for this process.

While waiting for the message, also check your inbox’s spam or junk folder. Make sure you have opened the correct inbox. Requesting several messages in quick succession can make it harder to keep track. Read carefully each time to identify which message and link belong to your current request. A reset link should be treated as confidential and should not be passed on to others.

Choose a password for your account that you do not already use for other services. General recommendations for protecting accounts and devices are available in the BSI’s security guidance. Handling your login details carefully helps you retain control of your account. Never send a password as part of a support request.

If you do remember your password or do not want to continue, use the link back to sign-in. The form is for restoring access. It is not an overview of your steps, StepCoins or League position. After signing in, you can access this information through the corresponding areas of your account.

If you did not start the process yourself, treat an unexpected message with particular care. Open the known website directly and check your access there. Only enter confidential details when you are certain that you are on the correct page.

If a problem persists, describe as precisely as possible where you are unable to proceed. The visible notice and a short description of the process are helpful. Avoid including confidential login details or complete reset links. If you need assistance, you can send us your enquiry through our Contact page.